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 Enter To Win A Micro Torch - FREE!
                        No charge for shipping either.


Just fill out our form below completely, and you're entered!
Please give us your comments and suggestions too.

Valid 1-22-10 to 3-27-10 US residents only please.

Drawing to be held March 28, 2010
The form must be complete to be entered. Winner will be notified by email.
Thanks, and good luck!

See the past winners!


Completely fill out the form below after you place an order,
and get the Blue Bottle Atomizer Free with your order of $50 or more.
Valid on any order of $50 or more, before freight or tax until 4-01-10. Limit One Per Customer.

You will be entered to win our free drawing too.
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Our Past Winners!  Congratulations to all!

#1   Carole Wolford of Arizona - PMC Torch Winner
#2   Ana Ruiz of Massachusetts - Art Clay 650 20g Winner
#3   V.R. Charles A. Clark of Washington - PMC Torch Winner
#4   Erma Tirey of Kentucky - PMC Torch Winner
#5   Lori Patzke of Wisconsin - PMC Torch Winner
#6   Susan Sweeney of Michigan - PMC3 25g Winner
#7   Carlos Sepulveda of Texas - PMC Torch Winner
#8   Lynn Lorenz - Art Clay 650 20g Winner
#10  Karen Colonnello of New York - PMC3 25g Winner
#11  Your name could be here!

 

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MetalClay.com Privacy Policy

Privacy Notice Table Of Contents:
Our Commitment To Privacy 
The Information We Collect 
How We Use Information 
Our Commitment To Data Security 
Our Commitment To Children's Privacy 
How To Access Or Correct Your Information 
How To Contact Us 

Policy For Purchases and Returns

 

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the MetalClay.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-certificates by which you can personalize a product you order for another person. Information you provide to us to create a gift-certificate is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we will never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting us by email . We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-505-332-9245 or send us email.

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Our Policy For Purchases and Returns

If after all our efforts have failed and you are unhappy with your purchase, you may return it prepaid, and receive a complete refund of your purchase price less a 15% restocking fee. All shipping and packing/handling charges are nonrefundable. To make a return you must obtain a Return Authorization Number from us within 2 days of receipt of your order. Write clearly on the package the return authorization number or it will be refused at the receiving department. We will exchange or refund returned merchandise for the US dollar amount within 10 days. NO RETURNS are accepted after 2 days from receipt of shipment. Opened product may not be returned, due to the nature of the products. Proof of mailing is advised, as we cannot be held responsible for loss or damage during transit. Postage is non-refundable. Enclose your name, address, telephone and invoice number. If the item(s) was/were given as a gift to you, please include the same information for the person who purchased the gift also. Pack your return properly and insure it for the full value.

An opportunity to purchase insurance on your order will be found in the shopping cart during checkout.

Items such as Gold products and "Super Sale" items are not returnable. These items can  fluctuate greatly with markets, and or are deeply discounted.

If you receive damaged or missing merchandise, notify the shipping company (usually USPS, FedEx, or UPS) immediately to submit a claim! Then obtain a Return Authorization Number from us within 2 days of receipt of your order. Write clearly on the package the return authorization number or it will be refused at the receiving department. NO RETURNS are accepted after 2 days from receipt of shipment. Proof of mailing is advised, as we cannot be held responsible for loss or additional damage in during transit. Enclose your name, address and telephone number. If the item(s)was/were given as a gift to you, please include the same information for the person who purchased the gift also.

Any refused/returned shipments will incur a 15% restocking charge, plus any other costs incurred by Cano and Fenley Associates, LLC or their affiliates. All shipping and packing/handling charges are nonrefundable. Charges will be billed to the credit card originally used or other payment methods immediately.

Orders paid for by personal check will be held for a minimum of seven business days. There is a $34.00 service charge for all returned checks.

International customers are responsible for any additional freight charges. All freight charges calculated in the shopping cart are for the continental USA only. International customers are responsible for any import charges, customs duty, tariffs, taxes or otherwise. The aforementioned charges are not included in any of our product pricing or shipping charges.

Note: This same policy will also be found in the shopping cart during checkout.

Thank You For Your Cooperation and Patience In Any Of These Unfortunate Circumstances.

 

 

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